These are just some of the words we often hear from our clients to describe Rêve. We take great pride in the opportunity to engage our clients to think and work differently, and solve their toughest challenges creatively. While our priority is to honor the sensitive nature of our partnerships, below is a sampling of work that showcases our services.
We’re proud of our track record.
80
NET PROMOTER
SCORE (NPS)
91
CUSTOMER EXPERIENCE
INDEX (CXI)
100%
CLIENT
DELIVERY
Metrics reflect our work through Q4 2019.
NPS
Overview
Net Promoter Score measures the loyalty of a firm’s customer relationships by asking “How likely is it that you would recommend our company to a friend of colleague?” The response is measured on a 0 to 10 scale. Scores of 9 or 10 are promoters. 7 or 8 are passives. 0-6 are detractors. NPS is calculated by subtracting the % of detractors from the % of promoters. An NPS of +50 is considered excellent.
Why we measure it
NPS is our driving force. It represents our value to clients and reputation in the marketplace. NPS is vital to our current and future success.
Our Score = 80
(goal = 70%+)
CXI
Overview
CXI is a measurement of how our clients feel about their experience with Rêve. The index is based on responses to an end-of-engagement survey of our client teams. Core Team members are asked about three experience areas – how we met their needs, how they enjoyed their experience and how easy it was to work with us. We have looked at best-in-class experiences and have set our goal at 75+.
Why we measure it
As customer experience professionals, providing an outstanding experience for our clients is one of the most important measures we can hold ourselves accountable to.
Our Score = 91
(goal = 75+)
Delivery
Overview
The ability to consistently deliver on your value proposition is a hallmark of great organizations. It is the substance behind the sale, and the proof behind the promise. Ultimately, it represents one of the primary reasons a company places its trust in us and continues to engage us in meaningful work. We measure our ability to consistently deliver against agreed upon success criteria for every client engagement.
Why we measure it
As a professional services firm, we measure three key metrics (on-time, on-budget, on-scope) to determine success.
Our Score = 100%
(goal = 92%+)
What our clients are saying.
Our Partners
Companies
3M
Allianz
Allina Health
Be The Match
Best Buy
Blue Cross Blue Shield Association
Blue Cross Blue Shield of Kansas City
Blue Cross Blue Shield of Minnesota
Blue Cross Blue Shield of South Carolina
Bright Health
CareFirst of Baltimore
Cargill
Caribou
Charles Schwab
Cherokee
Dale Carnegie
Deluxe Corporation
Edelman Financial Engines
Further
ILLUME
Medtronic
Surescripts
Target
UHG
Victra
Education
Anoka Technical College
Capella University
Everspring Partners
St. Catherine University
Non-Profit
brightpeak financial
Degree of Honor
ECMC Group
Filene Research Institute
MAP
Markle Foundation
MinnCan
MN Elite Girls Lacrosse
SPNN
The Friends of the St. Paul Public Library