Designing Employee Experiences to Deliver New Customer Experiences

Over nine weeks, Rêve led a cross-functional core team including marketing, operations, IT, and product leaders in building a plan that would strengthen the organization’s digital capabilities over the next calendar year. Because our client was in the midst of a global platform transition, this work was a key enterprise priority.

We kicked off the project by conducting interviews with relevant stakeholder groups to determine the existing strengths and opportunities related to digital marketing. We also identified barriers that were preventing employees from gaining or growing skills. During these conversations, we used Rêve’s digital capability framework to identify organizational gaps in a holistic and comprehensive manner.

After surveying the current state, we worked with the core team to co-create solutions that addressed opportunities uncovered by the interviews. These ideas became the basis for a year-long plan to increase digital marketing maturity at the organization. The plan included 10 critical workstreams spanning training, communications, and process improvements. By identifying ownership, dependencies, and timing for key workstreams and activities, Rêve created a clear and actionable plan for execution.

To help ensure plan resourcing and adoption, we also worked with the client team to develop an executive presentation that would be delivered at key leadership and marketing events.