When an organization is ready to invest in new technology, it is often selected, and its customers, employees, and processes must shift and adapt. Digitization can be difficult and time-consuming, leading to resistance from stakeholders who are used to the old way of doing things—even when dealing with a cumbersome and broken process like the ones we were brought in to fix.
So we worked backward. Instead of forcing stakeholders to fit the needs of technology, we modernized experiences, processes, and roles to envision what the technology needed to deliver. It all came together in a blueprint that was used to source and vet technology partners. Here are a few deliverables the projects included: