2 minute read / capability design

Empowering Employees Across a Global Financial Services Organization to Innovate

We created an innovation playbook to make blue-sky thinking more achievable and trained employees using actual use cases.

Challenge

Create a repeatable innovation process that will amplify the existing culture of innovation and enable Design Thinking at scale.

Approach

Understand existing mindsets, methodologies, and processes to build an innovation playbook that enables employees to design, test, learn, and iterate across the organization.

Moments that Matter

We interviewed over 20 cross-functional stakeholders to understand what they needed from their innovation process. This gave us empathy for employees who wanted to innovate but were intimidated by the lengthy process, confusing frameworks, or complex business cases. We built a playbook and tested it in a workshop focused on four design challenges that were priorities for our client. We also trained employees to be facilitators, removed barriers to innovation, and delivered a repeatable methodology that will:

  • Encourage designing with the end user in mind
  • Make tools accessible across skill levels
  • Centralize design thinking methodology
  • Remove the intimidation factor of innovation
  • Instill innovation as a cornerstone of culture

Key insight from a stakeholder interview

"I am impressed with the [innovation] workshop, playbook, approach, tools, and execution. The Rêve team did a great job explaining and leading our team through the process."
Sr. Manager, Organizational Effectiveness
Financial Services Firm

Result

In just eight weeks, we co-created a faster and more approachable innovation process that our client will implement globally. The proof—four powerful prototypes their team developed in just two working sessions. The prototypes will continue to evolve and be exemplars as our client embraces this new methodology.

Key Deliverables

STAKEHOLDER INTERVIEWS | Methodology Playbook | Digital Templates | TRAINING WORKSHOPS